Looking for support?
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hi [at] pivotup [.] ai
Common Support Questions
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To register for an account, you can either sign up using your email address or choose to register through single sign-on (SSO) using your Google or Apple account. Once registered, you’ll be able to log in get started!
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If you’ve forgotten your password, you can easily reset it. On the login screen, tap "Forgot Password?" and follow the instructions to receive a password reset link via your registered email.
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To start a chat with Aria, simply log in to the app, and from the home screen, tap on: Chat Session. You can immediately begin talking about any challenges that you are facing or advice you may be looking for.
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To update your profile picture, go to Settings > Edit Profile. From there, you’ll see the option to change your profile image. You can select a new photo from your phone’s gallery or take a new one using your device’s camera.
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Yes, you can view your chat history by navigating to the History section on the home screen. This allows you to revisit past conversations you’ve had with Aria.
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If you need assistance or have any issues with the app, you can contact us directly through the app. Go to Settings > Contact Us, and from there, you can send a message to our support team.
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To delete your account, go to Settings > Edit Profile. At the bottom of the page, you’ll find an option to delete your account. Once you confirm, your account and all associated data will be permanently deleted.
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You can access a library of instructional videos under the My Library section. These videos offer guidance on how to use the app’s tools and features for mental health and coaching.
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To view or manage your subscription, go to Settings > Subscription. There, you can see details about your current subscription plan and make changes if needed.